Customer Service

We are passionate about the concessions business and are committed to creating happy customers. Our friendly and helpful customer care team is here to answer questions and provide product support to ensure you are satisfied with your purchases.

We have real people available to answer your calls Monday-Friday, 8am - 5pm Central Time. You can reach our Live Customer Support team at 800-742-0228 or email us at [email protected] and we will respond to all messages promptly. Please contact us if there is anything we can do to improve your product experience and thank you for choosing Snappy Concessions!

Real people answering your calls daily 8am - 5pm CST.

Resources

• What size Popcorn Machine do I need?
• What is the difference between Sno Cones and Shaved Ice?

Shipping Information

*Free Shipping is available for many of our products. However, our large concession equipment must ship motor freight. Regular UPS/FedEx Rates will not apply and freight charges on these items are additional. Snappy Popcorn will contact you with freight charges for approval.

We cannot ship to PO Boxes. However, if an order is placed with a PO Box shipping address Snappy Popcorn will contact you for an alternative address. If Snappy Popcorn cannot contact you the order will be cancelled.

Return Policy

Return Eligibility

• Return requests must be made within 30 days of purchase
• Food items are not eligible for return
• All returned products must be:
  • Unused
  • Undamaged
  • Kept right-side up
  • Returned in their original packaging

Return Instructions
You may use any shipping method you prefer to return eligible items.  Return shipping costs are the customer's sole responsibility, and all returns are shipped at the customer's risk. Snappy Popcorn is not responsible for any loss or damage that occurs during transit.

If you need assistance with the return process, contact Snappy Popcorn Customer Service at 1-800-742-0228. Working directly with Snappy Popcorn helps ensure appropriate insurance coverage during shipment and allows us to process your return credit as quickly and accurately as possible.

Inspection and Refunds
All returned products are subject to inspection upon receipt.

• Refunds will be issued only after the returned item passes inspection.
• Refunds are limited to the purchase price of the product minus restocking fees.
• Original freight and shipping charges are non-refundable.

Important: Products returned without their original packaging or not maintained in an upright position during transit when required may be refused and returned to the sender at the customer's expense.